At Conduent, we value the health and safety of our associates, their families and our community. I acknowledge and agree that all links to external sources are provided purely as a courtesy to me as a website user or visitor. customer care specialist. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Forwarding and escalating inquiries to relevant individuals and departments. Learn about the key requirements, duties, responsibilities, and skills that should be in an insurance customer service representative job description. Senior Customer Service Representative. Job Description. For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license. Fills out necessary paperwork associated with each transaction. servicio al cliente. Handle customer phone calls and emails. I acknowledge and agree that the Terms of Use and all other Policies for this Website are available to me, and I have read the, DE Office of Occupational & Labor Market Info. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible. Liaising with colleagues or managers to find the best solutions to customers' issues. Immediately escalating serious complaints or issues that you are not equipped to deal with. Customer Service Representative II. Bilingual Customer Service Representative jobs. More than 2 years of experience in a similar role is required. Expected Duration: 6 Months. Responsibilities for Customer Service Representative Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines They promote keep track of shipments to ensure that they will be delivered on time. consumer . Full Time Customer Service/Care Representative I, II, III (Remote - must be located within 50 miles of Indianapolis, IN) Customer Service role: As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. pso. The Mission of Idaho Correctional Industries (ICI) is teaching and strengthening work and life skills to minimum and medium security residents to prepare them for a successful transition into society. Financial services representatives are typically employed by banks and insurance companies to sell various financial products or services to clients. You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. Their work is to take calls and answer queries about a particular product or service. (Business to business customer service- not restaurant, consumer call center, etc) Shift Hours of Operation: M - F 8:00am - 5:00pm. Here are the requirements and responsibilities for Customer Service Representative II along with statistics. Description Responsibilities The Customer Service Representative - Level 2 (CSR2) executes the transactional workload to process the Intermodal trucking community through the Intermodal Gateway. Build a Customer Service Representative Job Description What does a Customer Service Representative do? Will be working in office 3-5 days a week. Data entry and research as required to troubleshoot customer problems. Conduent will not ask you purchase equipment to start working. Education/Experience: High school diploma or equivalent. Global Operations. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. The primary responsibilities consist of handling telephone calls, sales rep inquiries, processing international and domestic orders, change requests, & responding to customer inquiries on all orders. Conduent will not request money or your banking or credit card information Must have a Manufacturing background. Job Posting: JC224681154. debit card. FIS LOCATION: Various, Delaware. Search Jobs. Resolving customer complaints, managing database records, drafting status reports on customer service issues. They act as a liaison between a particular company and its client. Through successful training we help build lives, save tax dollars, and ultimately benefit society.Please note changes have been made to this exam to include the standards required for the . Typical duties of a customer service representative. REQNUMBER: . Your session will expire in 120 seconds. GENERAL DESCRIPTION . Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. | 2022 Salary.com. Support . Identifying customer needs. Identify customer needs to ensure the customer is provided complete and accurate information. Uses a customer relationship application or database to record activities and research product information. You will also complete returns, invoice corrections, answering all questions in regard to orders, and completing all customer's requests for Solenis North America. Customer Service Specialist Responsibilities: Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Job Description. Uses a customer relationship application or database to record activities and research product information. Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Client Relationship & Advisor; Customer Service. Acknowledging and resolving customer complaints. Claims processing, billing and/or coding experience preferred. Description JOB FUNCTION/ PURPOSE The Customer Service Representative II is responsible for handling and processing incoming calls and requests from customers. Location(s): Harrisburg, PA, US They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. . Henry Ford Health System Supervisor Patient Services (Call Center Environment) Troy, MI 30d+ $41K-$57K Per Year (Glassdoor est.) FIS Client Services Representative II Little Rock, AR 30d+ $35K-$45K Per Year (Glassdoor est.) Must be able to clear a criminal background check. Overview. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Solenis is a 2021 US Best Managed Company.For additional information about Solenis, please visitwww.solenis.com or follow us on social media. Processing and logging incoming calls into the CRM system. Neither the state, nor the state labor agency are responsible for or endorse in any way any materials, information, goods, or services available through third-party linked sites, any privacy policies, or any other practices of such sites. Customer Service & Call Center Careers? Insurance customer service representatives work in the insurance industry and provide a valuable connection between insurance customers and policy providers. At the top of every customer service job description include: your job title, company name and location, dates worked. Job Description. IF YOU HAVE ANY CONCERNS ABOUT COMMUNICATIONS FROM RECRUITERS CLAIMING TO BE FROM CONDUENT, PLEASE DONT HESITATE TO VERIFY BY CONTACTING CONDUENT HR AT: RECRUITMENTFRAUD@CONDUENT.COM. Customer Service / Care Representative. 7 High-Growth Jobs That Don't Require a College Degree. CSR 2 will be a key member of the call center team and will . Requires a high school diploma or equivalent and 0-3 years of experience in . Cashier Customer Service jobs. In this role, you will provide top notch customer service by handling telephone, e-mail, and website inquiries from our valued customers. Continue with the previous one and systematically go back in time. Run reports as assigned. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Communicate effectively in a warm and empathetic manner. Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development. Explore. Skilled in customer service, verbal communication over the phone. Requirements and Responsibilities For Customer Service Representative II Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. Six months experience as a Customer Service Representative or previous Call Center, Healthcare or insurance experience. Job in Urbandale - Polk County - IA Iowa - USA , 50398. Job specializations: Customer Service/Help Desk. The duties for the Customer service Rep will include: Enter and check orders. There will be process guides to follow. Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Job Description. Location: Wichita, KS 67202. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. Req ID: 2022-71170. 1. RESPONSIBILITIES Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person. as a customer service representative ii, you will handle approximately 64 inbound calls per day where you answer questions about subscriptions, assist customers with navigating the website and mobile apps associated with the service, and adjust customer subscriptions through cancellations, refunds, and/or selecting more appropriate options based Resolving phone, walk-in, mail, fax, and email customer inquiries. The company's product portfolio includes a broad array of water treatment chemistries, process aids and functional additives, as well as state-of-the-art monitoring and control systems. Solenis is proud to be an Equal Opportunity Affirmative Action Employer. Job Locations. We are looking for a Customer Service Representative with strong customer service soft . Listing for: Burlington Subaru. Post this job for free Your session will expire in 120 seconds. Job Family: Customer Care Type: Part time; Date Posted: Sep 16, 2022 Req #: 0166695; Description (On-Site in Denver, CO) This position will require you to work in a . Headquartered in Wilmington, Delaware, the company has 47 manufacturing facilities strategically located around the globe and employs a team of over 6,000 professionals in 120 countries across five continents. Must be at least 18 years of age or older. The Customer Service Representative II is . Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. An international customer service representative usually communicates with an international client. As an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team. DISCLAIMER: By using or accessing this website, I agree to its Terms of Use and all other Policies. In addition to responsibilities that are unique to your company, the following are some of the more common responsibilities for customer service representatives: Listen to customers' concerns,. Henry Ford Health System Duration:0-6 month (s) Description/Comment: *****BILL. 148,004 open jobs. List your customer service job description in the reverse-chronological order. Full Time position. Job Description Customer Service Representative II (Onsite) $18.50/HR & Great Benefits NO WEEKENDS! Special Offer Manager will supply laptop and monitor, mouse, keyboard to candidate. CUSTOMER SERVICE REPRESENTATIVE II 0132 A11 $26,332 - $41,355 . The following is a full job description for Customer Service Representative II. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Description (On-Site in Denver, CO) This position will require you to work in a regularSee this and similar jobs on LinkedIn. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. As a Customer Service / Care Representative, you will act as a trusted advisor and educator on health care related inquires. FIS Product Support Representative Brown Deer, WI 19d $42K-$59K Per Year (Glassdoor est.) Countries. # of Openings. Most Popular Cities for Customer Service Representative II. FIS Product Support Representative II Jacksonville, FL 6d $41K-$56K Per Year (Glassdoor est.) State Classification Job Description Customer Service Representative I Class Code: 0132 Salary Group . Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. Typically reports to a supervisor. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. They help customers order and return products and assist them in assembling or repairing products by offering advice. 145,238 open jobs. For those using Google Chrome or Mozilla Firefox please download the form first: IF YOU HAVE ANY CONCERNS ABOUT COMMUNICATIONS FROM RECRUITERS CLAIMING TO BE FROM CONDUENT, PLEASE DONT HESITATE TO VERIFY BY CONTACTING CONDUENT HR AT: Conduent, Inc. All rights reserved. Call Center, Customer Service Rep. Finance. at Solenis, LLC in Wilmington, Delaware, United States, Customer Service Representative IIJob Locations, US-DE-WilmingtonWorkday Req NumberR0009319# of Openings1Overview. Summary: Conduent is hiring immediately for Customer Service Representatives. The County of Riverside's Department of Public Social Services (DPSS) Technical Support Services - Assets Management Unit, seeks a vacancy for Customer Support Representative II who will be assigned to Riverside, CA.The incumbent will be responsible for providing effective and efficient dispatching services to Riverside County Technicians. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Jobs. Workday Req Number. at Centene Corporation in Dover, Delaware, United States. I acknowledge and agree that the Terms of Use and all other Policies for this Website are available to me, and I have read the, DE Office of Occupational & Labor Market Info. As a diversified, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility. The CSR2 processes transactions by leveraging a suite of REMPREX technology (iGO) to improved driver experience and increased Intermodal throughput. Should Some Employees Be Allowed to Start Work Late? Responsibilities for insurance customer service representative Processes daily internal & external mailbox inquiries Identify and analyze customer needs to ensure high customer satisfaction, growth and retention of business Maintains accurate data in appropriate systems in order to reflect account activity Responding promptly to customer inquiries. Minimum of High School Diploma; Bachelor's Degree preferredMust have a minimum of two or more years of employment during or post educationSAP knowledge a plus, skilled in Outlook and ExcelAt Solenis, we understand that our greatest asset is our people. If you want to be a part of this exciting team . Anthem, Inc. is now hiring a Part Time On-Site Customer Service / Care Representative I, II, III in Denver, CO. View job listing details and apply now. Customer Service Representative II. Typically reports to a supervisor. Gaining or has attained full proficiency in a specific area of discipline. Solenis is a leading global producer of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including the pulp, packaging paper and board, tissue and towel, oil and gas . Sign In. French is required. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Sample responsibilities for this position include: Analyze statistics and provide management team with KPI's that will assist with efficiency, scheduling Listen actively and have excellent phone contact managing skills. 5. Position Purpose: Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner, Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters, Provide assistance to members and/or providers regarding website registration and navigation, Educate members and/or providers on health plan initiatives Provide first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries, Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application, Process written customer correspondence and provide the appropriate level of follow-up in a timely manner, Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment, Identify trends related to member and/or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards, Work with other departments on cross functional tasks and projects, Maintain performance and quality standards based on established call center metrics including turn-around times. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The link to this job was copied to your clipboard. Must have a high school diploma or general education degree (GED). Customer Service Representative II. RATE HAS BEEN INCREASED TO ********. . DISCLAIMER: By using or accessing this website, I agree to its Terms of Use and all other Policies. Effective and accurate written and verbal communication skills. Performs routine (journey-level) customer service work. Continue to stay logged-in or Log Out. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Updated On: Oct 21 . Full-Time. Advertise with Us | 4. Contacting customers to give them accurate feedback on the progress of their inquiries. A customer service representative resume should highlight your experience with mutli-tasking, problem solving and communicating effectively when working with a diverse group of customers. If after reading this page you determine that Customer Service Representative II is not the position you are looking for, you may want to try one of these similar titles: Requirements and Responsibilities For Customer Service Representative II. Post a Job Location: Start New Search: bank manager. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Chester, United Kingdom. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Company: Farm Bureau Financial Services. The ability to convey complex information in clear and concise terms to ensure customer understanding. Location: Wichita, KS 67220. Respond to driver license or motor vehicle related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Partnerships | Process required transactions via mainframe or web-based applications. Training will be a combination of virtual (on Microsoft Teams with screen share) and in person. US-DE-Wilmington. Continue to stay logged-in or Log Out. You may also click here to access Conduents ADAAA Accommodation Policy. Customer Service Phone (760) 391-9600 Job in Burlington - Chittenden County - VT Vermont - USA , 05401. 153,698 open jobs. $16 to $17 Hourly Full-Time Description Position at Sensaria Job Description Overview: Customer Service Representative II We are seeking an energetic and professional Customer Service Representative II to support our Sensaria division which creates custom wall art from digital images. Hours: 8-5pm. click here to access or download the form, click here to access Conduents ADAAA Accommodation Policy. The link to this job was copied to your clipboard. Posted 10/17/2022. Posted On: Sep 25, 2022. R0009319. TITLE: Customer Service Representative II. They arrange meetings with clients, suggest suitable financial products or services based on clients' financial goals, and ensure that clients are satisfied with their purchases. Salary: As a Customer Service Representative (CSR) II at Dow Aero, your duties will require confidentiality, initiative, sound decision-making, independent judgment, and the ability to escalate serious or unique problems promptly to superiors. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. The link to this job was copied to your clipboard. This position will support the Support . Job Title: Customer Service Representative 10769. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Works under moderate supervision. customer care representative. All rights reserved. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact and maintain healthy water. Conduent is hiring immediately for Customer Service Representatives. Responsibilities are within the Customer Support / Operations Function as a generalist or in . Categories:Call Center Job specializations: Customer Service/Help Desk. apply now Inside Sales Representative $34K-$44K Per Year (Glassdoor est.) Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Call Center Customer Service Representative jobs. Candidates must be driven by a first-class goal to make a substantial and . Gaining or has attained full proficiency in a specific area of discipline. 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