Paid our cash account in full on Friday with our visa debit. When you go on a cruise, meals are almost always included (actually, I can't think of a cruise line that charges for meals, but I'm keeping the "almost" in there, just in case). DL Concierge Dudley was very sweet and helpful (he also got sick). Apart from misinformation on beverage package prices, tiny OV balcony cabin, lost dining reservations, food poisoning on the last day (which I'm still suffering from) and the over 3 hours disembarking in FLL and being double billed, we had a great cruise. Moral of the story (for me, given my limited experience) I would MUCH rather have my credit cards compromised then my debit card. Find something else to get yourself excited about. Is that an Amex credit or debit card? Glad you were able to get it taken care of on your end, now just breath and speak with someone in customer service about it. Royal Decameron Club Caribbean: Excellent " BEWARE of being charged TWICE" - See 4,687 traveler reviews, 6,524 candid photos, and great deals for Royal Decameron Club Caribbean at Tripadvisor. Seems you've already made up your mind about what I'm going to say, too. Guests with a dining package will get a$35credit towards the food portion, any cost in addition of that credit will be charged at our normal a la carte rate. ? Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Spotify charged me twice in one month. Was the RCCL Rep a supervisor? In our recent experience on two Royal Caribbean ships, sailing within two months of each other to the Caribbean, the signature cocktails cost $12 and are included in both the Premium and Ultimate drink packages. the bank tod them the only way to fix it is to have rccl refund it. Are beverages included in my dining package? Fax them the receipt you were given on board when you paid. THE MOST EXCITING CRUISE DESTINATIONS AND AWARD-WINNING SHIPS Unlock some of the most incredible travel destinations.Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family.. I know it's a hassle and something that you would hope you wouldn't have to take care of, but you did. Before Covid, some cruise lines gave you envelopes for you to give cash gratuities to everyone before you disembark; those are probably still in effect on an as needed basis. Asch asked for a refund. 1. No 24hr customer support. By 4. 5. THE ROYAL CARIBBEAN VISA SIGNATURE CARD. Also, Visa sent new cards overnight, I had to wait until I could sit down with a banker to get new debit cards. I recall the alarm going off on us quite a few times for towels that we did in fact return. "Royal Caribbean refused to . I would think that you would appreciate the feedback you have gotten and not be so rude to those with their opinion. I always treat them with the greatest respect and politeness because I've been in their shoes and taking it out on the rep is not only rude but pointless and will get you nowhere. The trip only cost about $10, but the rider paid the driver $25. Unlike traditional dining where a dining time is assigned to you guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during Reservations are not required for dinner in the Main Dining Room set timing (traditional). Human error, could happen to anyone, and easily fixed, right? I wasn't even aware until my Chase Visa called and texted asking if I approved the $700 charge at Target across the street. DH had fun on the Flow Rider and Zip Line. It does not put a hold but rather takes it out immediately. Want to comment on this post? September 21, 2022. Pasted as rich text. I am assuming you work for a bank and not a branch of a bank. It most likely showed on your final onboard account the morning you left and it is important to check all charges before leaving as it is much easier to deal with on the ship vs off. Are there any gratuities included in the dining package? Total savings with ultimate dining package: 172.95. The couple tried to work with Guest Services so the authorization could be dropped, but was told there wasnt anything they (Royal Caribbean) could do because the charge has been removed, the authorization would simply eventually drop on its own. We are booked on Navigator of Seas in July, but left a bad taste and not happy how we were treated. Started June 21, 2021, By Can guests get a refund if they don't use all the dinners in their package? Cruises - Amazing Cruises And Deals | Royal Caribbean Arabia. I'm guessing not many. The Royal Caribbean wine corkage fee rule was rarely enforced. The ship is beautiful. RKHOOKER, August 3, 2019 in Royal Caribbean International, Ive had my debit card compromised twice. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. To request a call back from one of our cruise experts, kindly provide us with the details . Contacted Chase sapphire card to dispute the charge and Chase stated that because I was in the junior suite during all this time, I had in effect paid for the service rendered even though Royal put me there even under protest. You'll have to wait until you're onboard the ship to purchase the Voom internet package. I wanted to buy something from Malaysia. Total cost with ultimate dining package: $168. I always make a point to return any towels on the last day directly to the towel guy at the pool and make sure I am current and avoid any issues. I've never had any issues with the stateroom attendant handling our pool towels. I have had a few issues with bad charges. Display as a link instead, We exchange them out as soon as we come back onboard. Its a shame as it was otherwise a great cruise. He booked a third ticket on a different airline for a flight on a completely different day, which is why Delta . Copyright 2017-document.write(new Date().getFullYear()) Your Mileage May Vary All Rights Reserved, Cruisers Charged $100,000 For Dinner on Royal Caribbean Ship, Ground Transportation (Bus, Lyft, Subway, Taxi, Train, Uber, etc. As of September 7th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis.. Royal Caribbean quickly reversed the erroneous charge but because of financial holds, the charge still appeared on their credit card. Of course, sometimes people will be kind and respectful to you, even if you're a jerk toward them, and vice versa. And our room steward Ricki was perfect. Next day, informed that Royal up was not budging from their position and that I should contact Customer service in Miami when cruise was over. Royal Caribbean Discussion ; Pool Towel Charge Pool Towel Charge. My bank verified with RCCL that i was not a hold and gave them the tranaction number. In the meantime you don't have access to your money. Watermelon Mint Lemonade. This avoids having your checking account screwed up while the duplicate charges are being investigated. - I was disappointed not to have gotten the tickets, so I decided I will . We are not wealthy people by any means, but thankfully were able to get by with out the funds that were missing. They should have been able to make this go away. A little bit rustic Italian trattoria, a little bit highway-side diner and school cafeteria, Jamies is decked out in a head-scratching assortment of plush blue booths, wooden and steel tables, armchairs, green and yellow metal cafeteria chairs, dried peppers and sausages hanging on the wall, industrial lighting and chandeliers. This sounds kind of ridiculous as I told them what had happened and Im sure no one on board could verify anything. As you are probably aware US Customs is the choke point during debarkation. A Royal Caribbean Visa. That resulted in a hold on their American Express card for the rest of their cruise. Upload or insert images from URL. Whether youve read our articles before or this is the first time youre stopping by, were really glad youre here and hope you come back to visit again! I will always check on this before leaving the ship and might have to start hiding my pool towels. As stated above my career has been in customer service. You can choose to show respect, and you'll find people reacting in kind. Small bank. There must have been other issues on your sailing of Oasis, that is gnawing at you.so sorry for that. Some, like Virgin, include gratuities as part of your initial cruise costs, so no tipping of cruise employees is needed; its already taken care of (of course, you can always add extra if youd like, but thats a YMMV situation). We just got off the adventure of the Seas yesterday! However, depending on the cruise line, there will be some things that could . Please share it! I let them know we need 2 each day and they keep switching them out. After 7 nights and over $1,000 in various chargesit could be easy to miss on the final invoice, especially since it doesnt show up on the paper invoice you get on your last night. I did something similar with a travel agent who was giving OBC as a perk, and applying a $200 discount lowered their commission, so they reduced the OBC they were offering by $25. Please visit Cruise Planner for the most up to date pricing for your sailing. Eclectic doesnt do Jamies Italian Restaurant decor justice. So far it has been extremely difficult to get in contact with Royal to fix this from home. Just definitely be aware that your stateroom attendant may be nice and take the towels without actually returning them in the system. My bank was not so greatsure enough the debit went right through with no problem and it took about 8 days to get my money back. The island has been a port of call for Royal Caribbean for years, but it recently underwent a dramatic renovation costing a staggering $250 million. I would email the ship as they suggested and then escalate if you can't get a refund. Finkface. It's always been an easy thing to rectify, as it apparently was for the OP. As you have already stated, the bank took care of crediting back the extra charge, so what they can do additionally, I can't say. As of September 7 th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis. Within 4 days of boarding, cancellations must be made on board after departure and will b Gratuities are included in all dining packages that are purchased via Cruise Planner. Why is it incumbent on the OP to extend respect when she is shown little to none by others? I'd love to know how many people actually try to steal the towels. There was more than enough in my PayPal account to cover it. I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. How do I reserve restaurants once I purchase a dining package? Can guests add more dinners than their dining package allows? Ivecalled several times and get disconnected most of the time, but I was told today that they would need to email the ship to verify they were returned and only then could they refund it. We have plenty more just like it and would love it if you decided to hang around and sign up to get emailed notifications of when we post. Yeah, I think the lesson here is to take care of it on your own. Additional buffet-style options vary by ship, an example is Solarium Bistro or Park Cafe. *Please see all applicable Terms & Conditions for Promotions. The first invoice said I had returned the . So imagine Alex and Alicias surprise when they got the bill and the total amount was $98,638.93! My bank gives me a "provisional credit" for ALL fraudulent charges and instant refunds on any NSF charges caused by suchimmediately upon receipt of my signed affidavit. I have always cruised P&O before, so will probably go back to them next year and not via a travel agent. Any disputes and they handle it. Bottled water - $2.25 to $3.25. Holds are treated as "debits". If you dont have a credit card, in Canada, can you purchase a prepaid VISA card? Id be interested to know just how many people get charged for towels yet never notice it or bother to complain. They are shown as pending. Plaza Premium Lounge In Orlando Airport is Now Open! Please note that restaurants vary by ship and are subject to availability. We need to absolutely ban Debit cards. Im sure this is everyones favorite topic but I need advice. Earn your wilderness badge as you cruise between the Alaska glaciers . You cannot paste images directly. The Main Dining Room will continue to offer a different dinner menu each evening so guests can experience varying selections on the menu each night. Are vegan menus offered in the Main Dining Room? That is a great picture of a beautiful dog. If you buy alcohol with your meal (unless you have a special drink packagewhich is, again, its own separate cost). They refuse to do that. Glad it got worked out. It's great that your problem has now been solved! Join Date: Dec 2012. Guests who have areservation with paymentmay also contact1-800-398-9819 We make every effort to accommodate our guests' dietary requirements whenever possible. This post first appeared on Your Mileage May Vary. 2. Glad you enjoyed the rest of the cruise. I had an Akita, Kiki, who passed away a few years ago. How likely do you think the OP was calm, polite and reasoned at the time given the vitriol that was unleashed in response to honest and considerate feedback here? Want to sponsor a post, write something for Your Mileage May Vary, or put ads on our site? Yes, It took a short wait at guest services to get it taken off. I have little experience with car rental companies. That was the method I used as wellI caught 1 minor glitch that was quickly reversed with a call to guest services. Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. The two reportedly enjoyed a great meal. It was easily fixed but it definitley pays to watch your on board charges closely throughout the cruise. They have both. There's no introductory interest-free offer for the Royal Caribbean Visa Signature card. I'm no expert in fraud/finance but I had my wallet stolen while I was at work earlier this year. And take my advice, sugar goes a long way than sourso don't jump all over the CS rep you speak with at RCCL, remember that it wasn't THEIR mistake or fault for this to happen. My bank did 2 million POS transactions without incident last month. Just a suggestion:). JUst a warning for other canadians!! I worked in customer service in one capacity or another my entire adult life until retirement (and after, from my home) and before all of this automation we actually answered the phone on the first ring, were trained to do things correctly the first time and to do it politely and professionally. If so, I suggest you use a prepaid VISA card when you cruise or stay at hotels. Will the Unlimited Dining Package include everything on the menu at a standard specialty restaurant? This year I am planning to have a cash account and then pay as I go - so I don't leave a debit card. It was withdrawn from my account as a debit transaction. So, I signed up for an annual membership last week and my card got charged. Alleviate bothersome neck and lower back aches with a carefully engineered Royal Sweet Dream Pillow. We all have that choice. Anyone else ever come across this? 25,000 bonus points after spending $1,000 or more on purchases within 90 days of opening your account. The next morning, I wake up to see that my bank acc ended up losing another $360. Of course RC offices aren't open right now. Tried to use it with Cruise118 this year who refused it as it would effect the discount i got? What dining packages are available for purchase? Blueberry Nojito. ), Virgin doesnt tell you before your ship launches, when they thought my purchases in Texas were fraudulent, Read this first to help ensure it gets approved, I Had Avoided United & Americans Schedule Changes, Until Now, Leaving Twitter? But the remaining cost of $3,064 wasn't refunded. In addition, the $50 stipend at Izumi is a lot of money per person. A hold like that on your debit card could mess up non-cruise auto-payments or other financial transactions you typically put on that card. Visit to guest services fixed it. Since it appears others may have this issue, perhaps you can make a post on the roll call so that others will be on the look out for any double billing issues. 39-13-112.HIV testing for assault victims - Reporting testing for assault victims - Reporting Good times!). Today CocoCay is unlike any other port in the world. Diamond lounge was nice, great cosmos and not too crowded at all on the 2 occasions we went there. :). This has never happened to us before but I just figured he was being nice and took care of it for us. Guests who have a reservation with payment may also contact 1-800-398-9819 . If you purchased your package pre-cruise, you will receive the reservation confirmation in your stateroom on Day 1. KLM charged my debit card twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA. It's easy! Your link has been automatically embedded. Thanks for the update. I've had random towel charges for towels I absolutely returned. My favorite Royal Caribbean Zero Proof Cocktail, Watermelon Mint Lemonade (Photo credit: Colleen Lanin) Thank you to Royal Caribbean for hosting my husband and me on a recent cruise aboard Wonder of the Seas. ?, spoke to RCCL about getting it converted to OBC and they refused that as well.
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