Ive followed this issue for a while and realized that my investment in SimpliSafe cameras was SimpliAWasteOfMoney - for fast camera response, Nest and Kasa are the way to go and theyre less expensive. Its not rocket science guys. Head into System Settings, scroll down, and then select the "Siren Duration" option. Thankfully, I have the doorbell camera for that which captures motion much more quickly. With the Old/Gen1 system I just placed their indoor cameras on my covered porches - and they worked great (as I had power). Test SimpliSafe in your home for 60 days. for what its worth, my cams have a 10 - 20 delaythe hood rats are already at home asleep before my camera starts recording. It's designed for all weather extremes, with IP65 water-resistance and an outdoor rated power adapter. Timed a number of tests at the front door and am in the 15 to 20 second range of the camera waking up. I understand your frustration. Advanced security from the outside in 1080p HD video. This is a major issue and had I known I wouldnt have purchased. Cable management clips included. @vistaronn given the history of the Simplicams and Doorbell Pro, I do believe (okay, and hope) that additional features and better preofrmance are coming to the outdoor camera. One google search and I ended up here. I was told by SS to order their mounts for their back indoor camera and that should remedy situation. Been reading through all the posts about the outdoor camera. I wish Id read these before purchasing. Thanks. Fingers crossed this is an issue that can be fixed with an update. Bubble Column. Come on, every camera I've ever owned could stream at least 10 views simultaneously! Not what I expected.. @sharonkissling510 absolutely nothing! Please please please, can someone from customer service provide an update on the firmware update, Im heavily invested in SimpliSafe, and with a fixed income Im unable to change to another cam system. @simplisteve , no better and we are now in April! Neither involve having to re-engineer any harware, its simply (no pun intended) an option that could easily be coded and added to the user GUI. While it does include some performance optimizations, results may still vary. This can be changed from your Xfinity app. They are recommended to be 6 to 8 feet off the ground and they are only secured by a magnet! Software v1.7.3.312 on s/n 107DCC1 hard wired to A/C power - wake up time was 15 seconds and it woke to a black screen. The pits. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. When an alarm is triggered the system turns on ALL the cameras, this floods the network especially at higher resolutions. Edit again: Still the same issue, no improvement at all to date (3/22). Just my opinion, but I think the option to disable the 'deep sleep' should exist in the menu so the end-user can decide whether extended battery life is more important than capturing all of an event (especially so when the unit is connected to an external power source). Outdoor Camera Wireless, Dzees Battery Powered WiFi Surveillance Camera for Home Security System with Siren Alarm & Spotlight, Motion Detection, Color Night Vision, IP65 Waterproof Cloud/SD-2-Pack. The Firmware 1.6 released in Feb 22 has done nothing to fix the camera "sleep issue" which negates the cameras ability to capture real-time video. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. I'll post mine here, to hopefully bolster those already reported and to make light of some that have not yet been reported: 1. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. It comes with an alarm, zoom and spotlight. SS needs to address this or system is going back. You're in Apple territory here for peripherals and to be blunt, it takes some balls to charge Apple money for something that is not an Apple product. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. This is SimpliSafe's only doorbell option and the only video doorbell that is able to interact with a SimpliSafe home security system. Yes, we've had a couple of firmware updates this year already, and yes, many of our users have seen improved performance. The wake up time, that has been well documented, I'll leave that alone, dont want to get repetitive. We like having an alarm that we . 3,117. Why cant the issues be fixed? Now I find out its the slow wake up issue causing the problem. The other cameras record some of the action, but it seems intermittent as to whether all the motion gets recorded. I think he saw the camera and turned around. Unfortunately no, using the charging cable will not change the Outdoor Camera's deep sleep behavior. Why does it take SO LONG for the New Outdoor Cam to wake up? Extremely disappointed. If the camera overheats from high-usage and its temperature rises above 145F, it will shut down in order to protect the battery from damage or catching fire. There are a lot of complaints, and the response from customer service reps is that it is a "top priority", but that remains to be seen. Over $1K in useless cameras and solar panels wasted. SimpliSafe and Vivint are great companies. It does NOT help at all. I want to see who's coming, not who's going. Keep your camera charged around-the-clock with the 25 ft power cable. I am having the same issue. 22 seconds is never enough time to give enough information. Clicking advanced security. Ok. Mounted to monitor sidewalk to front door installed looking front door to sidewalk. Although there appears to only be one problem, there is actually two. Camera is no good if it can't capture the whole event. Tech support won't help either. Further tips and tricks for troubleshooting the camera's connection to WiFi, But the other piece that is important is that the Outdoor Camera needs to connect to the. Get your camera up and running again in minutes with a backup battery. Sometimes the light comes on right away and other times after we've passed by (recording, too! NO, you're lucky to see what you do. @jaredschindler yes, this is the case. :(. The software always gave us the option to "turn off all" or to selectively turn off cameras we didnt want to record depending on the alarm location. -48dB, 14mBit bandwidth available (and it doesn't interrupt any of the rest of the camera streams). No frontal video. SimpliSafe is hard at work on improvements to camera performance in response to your feedback. The battery can be removed and charged. I purchased 7 cams, and later also the power supplies at a great expense. Also seems to have been a lot of glitches , slow coming on, battery life, Wi-Fi connections Have these issues been addressed ? Please look into this asap, I had a suspicious individual near my home and it only caught him walking away. When I first bought them I'd rate them a 2-star. With users that have mesh wireless systems the lag is even greater, I routinely wait up to 30 seconds before a camera becomes viewable. We sincerely thank you for your patience as that work continues. Obviously a poorly designed, half-baked product that isn't going to work for most people, which is terribly disappointing because I really do think they typically make great products. local government retirement . Agreed! Outdoor Camera Firmware 1.10 (September 2022). It's an incredible camera for an award-winning security system at a fair and honest price, as always. Vivint only has a 3-day money-back guarantee, but your contract is prorated if you cancel early. In addition, while I receive audio from both the outdoor and indoor cameras, pressing the microphone alerts me it needs permission which, I don't think can be forced. Buy accessory. For this fairly-expensive camera, how did this not get tested in QA before sold? Thanks We are now in April No better. yes, this is the case. Score Details. If you only have one camera, not a problem; I have eight, and even when the cameras wake up on time the system only records eight black or partial recordings from each camera. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? @davey_d No better service. One good thing is that battery life has improved and there have been less lock-ups (where a cam would have to be reset, disconnected, reconnected to the system completely). The sad part is SimpliSafe doesn't seem to be doing anything about it. I'm okay charging the battery more often. Plus, all these cameras are easy to install yourself. (But again, it still has issues.). Seems a software change could do that. Both Vivint and SimpliSafe offer wireless systems that promise to help keep your home safe using indoor and outdoor cameras, motion sensors, keypads, and state-of-the-art touchscreens.. Environmental sensors are also . Why does it take SO LONG for the New Outdoor Cam to wake up? How often are firmware updates to be expected? But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. MPN. Well here I am again, still waiting. It's especially useful if your camera watches over high traffic areas, like a busy street. Doesn't sound like it's a top priority smh. Sometimes i takes several attempts. I have the exact complaint. Still waiting for the update for "always on" with the outdoor camera when connected to external power. Any chance something is going to get fixed soon? Thanks for your patience. Doorbell v2.6.2.171 on s/n 05017AE with motion detection limited to people and grid highlighted just to the walkway and it still pings my phone every 3 seconds when the flag (outside the detection zone) waves in the wind. Every time I check what was captured its either already gone or headed out of view. Or fastest delivery Tue, Nov 1. the other thread mentioned an update to fix it, when is that coming out? No need to pay for monitoring. And I'll hard-wire for power if needed. The camera must wakup to take a recording so wakeup the network communication as well. And I'll hard-wire for power if needed. Useless at night which is when I needed the most. But I do not see the battery discharging and I run it with full detection and spot light. System is installed in a lake cottage that sits empty much of the time. Additionally, the cameras are not secure!!! At this time they load very quickly and perform well. I have been experimenting over the last month with different settings and have even tried changing the location for a different angle, nothing is working. That is IF it starts up at all. I have a bunch of hood rats running my street and trying to wake cameras to go live and record is a waste of time. Some gets missed entirely. All I see is people walking away. No changes! Our Support team can help with that part. @Austin we hear you. outdoor cord (great quality but too expensive) and still have the same problem. A Camera Wake-Up option, and the previosly described "Selective Recording" option would be an easy knock-down to program. My wife went to cottage today and made several trips in and out of the house right past the front yard camera. The more I read about this issue the more I wish I had known this prior to purchase! hmmm, it didn't keep my battery charged. SimpliSafe . It actually isn't battery related. Unable to have multiple simultaneous streams from one camera, at least while it is recording. SSCO1. We'll let you know when the next update is on the way. I have the same issue very slow to wake-up. That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. And further improvements are on the way. I'll forward to our devs. My experience of battery powered cameras and motion detection is they have all suffered from a problem of missing the start of motion. It's useless! I was able to scan the QR code, and the camera almost immediately said "OK, connecting to. Plus digital zoom and full color vision at night, so nothing slips by undetected. I haven't noticed any improvement in startup time for my two outdoor cameras since the latest firmware upgrade. SimpliSafe vs Vivint. The camera goes to sleep because it thinks its on battery, even with the power brick connected. Also, why isn't the camera awake full time when it is plugged in versus on battery. @davey_d we have a horrible delay. Although I am not programmer, I do work closely with security features and options with software development. It is motion sensored so it will record and send you recordings of whoever walks close to it. We finally got our mitts on it and put it to the test to see if it stood up to our expectations. Example today neighbor came over and by the time notified my neighbor was already on his front porch. Useless at night which is when I needed the most. I am an electrician for over twenty five years and I decided to connect all my cameras to 120V with 5' feet of each camera, delay is still there. 0680569237811. . How often are firmware updates pushed to production? And I'm with @fredmcbride. Outside camera notification is extremely slow. Our engineers are well aware of the feedback from users like yourself, and we're continuing to work on improvements, especially to performance. I am also told that I need to get a specific wi fi extender or another camera to face the opposite direction looking back at the original camera.. Well, spending more money on a SS/system problem doesnt make sense. Every time I get the notification and open the app to see the video, it only records the tail end of the motion.
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